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At the bottom of our website we have displayed a message to warn you that our website makes use of cookies and that one has already been set.  By displaying this message we hope that we are providing you with the information you require about our use of cookies, and presenting you with the option to consent to their use. This message will be displayed until such time that you agree to our site using cookies by clicking on the continue button.

What is a cookie?

A cookie is a small amount of data, often including a unique identifier, sent to the browser of your computer or mobile phone (referred to here as a "device") from a website's computer.  It is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it.  To protect your privacy, your browser only permits a website to access the cookies it has already sent to you, and not the cookies sent to you by other websites. Many websites do this whenever a user visits them to track online traffic flows.

On the My Care Agency website, our cookies record information about your online preferences so we can tailor the site to your interests. You can set your device’s preferences to accept all cookies, notify you when a cookie is issued, or not receive cookies at all. Selecting the last option means you will not receive certain personalised features, which may result in you being unable to take full advantage of all the website's features. Each browser is different, so please check the "Help" menu of your browser to learn how to change your cookie preferences.

During the course of any visit to our website, every page you see, along with a cookie, is downloaded to your device. Many websites do this because cookies enable website publishers to do useful things like find out whether your device (and probably you) has visited the website before.  On a repeat visit this is done by the website’s computer checking to see, and finding, the cookie left there on the last visit.

How do we use cookies?

Information supplied by cookies can help us analyse the profile of our visitors, which helps us provide you with a better user experience. For example, if on a previous visit you went to our marketing pages, we might find this out from your cookie and highlight marketing information on subsequent visits.

Third party cookies on our pages

Please note that during your visits to our website you may notice some cookies which are unrelated to us. When you visit a page with content embedded from, for example YouTube, you may be presented with cookies from these websites. We do not control the dissemination of these cookies. You should check the third party websites for more information about these.

Cookies used on our site

We only use cookies to help us continuously improve our website and maintain a nice browsing experience for our visitors. Here is a list of cookies used on this website;

  • Google Analytics - We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc.
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  • Session cookie - This is a standard cookie just to remember user preferences - like font size and details for our contact form

How to delete cookies or control them

This site will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block cookies set by this or any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this for a wide variety of browsers. You will also find details on how to clear cookies from your computer as well as more general information about cookies. For information on how to do this on your mobile phone’s browser, you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of this website.

The use of this website is subject to the following terms and conditions. By simply using the website you agree and are deemed to agree to and accept:

Content Rights

The copyright, text and all other rights in all the material on this website are owned by My Home Care Agency Limited (registered number 09423556) or let it be known that the material is included within the permission of the rights owner. As a visitor to this website, you may copy material on this site for your own private purposes, however no copying, adapting or transmitting for any purpose other than your own private use is permitted.

The Information on this Site

Although we make every effort to ensure that the information on this website is accurate and complete, we do not accept any liability arising from any inaccuracy or omission in the information offered on this website. We recommend that you verify the accuracy of any information on this website before relying on it.

Other website links

On this website you may have access to links to other websites which we hope you will find beneficial. My Home Care Agency Limited does not accept any responsibility or liability for the content of those linked websites, the owners of which do not necessarily have any relationship, commercial or otherwise, with My Home Care Agency Limited.

Copyright 2017 My Home Care Agency Limited. All rights reserved.

 

The reproduction of this website, whether in whole or in part, in any form or medium without the express written permission from My Home Care Agency Limited is prohibited. The use of this website is subject to our legal terms and your privacy is protected in accordance with our privacy statement.

Our fees are set based on your assessment and the complexity of the care required. Our Registered Manager will help with an assessment and give you a recommended care plan.

My Home Care Agency’s fees are payable weekly either by direct internet transfer or cheque.

What area does your company service?

My Care Agency works predominantly in thel UK.

I have a family member who needs assistance, however, I am not sure what sort of help they require, what do I do?

My Care Agency will arrange a personal face to face visit with the client to ascertain the care needs of the client. Once this has happened we will introduce a friendly, qualified and experienced care worker to the client.

After the first week, My Care Agency will check in to make sure the client is happy with the level of support they are receiving.

What services can be expected from your carers?

Our carers at My Care Agency remove the stress and vulnerability of not being physically or mentally able to do daily activities.  This offers the elderly an opportunity to enjoy every day in the comfort of their own home.

Our carers help with anything from grocery shopping to helping the client getting dressed and washed. Our carers will assist the client with their medication and ensure a safe and clean environment. We aim at providing our clients with companionship in order to maintain the clients’ mental and emotional well-being.

How does the carer’s holiday work and will it affect the person being cared for?

Our carers will be in placement for a period of 5-8 weeks before being able to take holiday. When this happen My Care Agency will ensure you or your loved one’s carer is replaced during the duration of the carer’s holiday.

What will happen if my carer is ill?

My Care Agency has dedicated agency care workers on hand to place with you while your regular carer recovers.

If I need to talk to someone in case of emergency and it’s after office hours, will there be someone for me to talk to?

Yes, you can contact us 24/7 in case of emergency and in cases which require urgent attention.

How do I know that the carers are qualified and experienced?

Our carers are trained and will only be placed with the client once they have gone through a careful recruitment process and once they have been properly vetted on qualifications, references and CBR checks. Our carers go through a 3 day training programme before placing them with clients.

My Care Agency has an on-going training policy that ensures our care workers are trained and up to date on the latest health and safety requirements.  

How does the payment work?

Carers at My Care Agency are self-employed and are therefore not employed by our company.

Their travelling expenses and salaries are paid directly to them by you, the client, at the end of the assignment or at the end of the working week.

My Care Agency’s fees are paid by you weekly either by direct internet transfer or by cheque.

Where are your care workers from and how old are they?

Our care workers, male and female, have a variety of backgrounds and have an age range of between 18 and 70 years old.

 

What next?

We’ll get in contact with you as soon as possible. We aim to respond to all clients within an hour of receiving your application for a live in care worker. From there we’ll assess your care needs and introduce you to a carer.

Is it urgent?

Contact us 24/7. We understand that care can be urgent and we have dedicated agency care workers on hand to place with you.

Or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Contact Us

  • Weybridge,
    Surrey, United Kingdom
  • 01932 645 722
    0800 234 3448
  • This email address is being protected from spambots. You need JavaScript enabled to view it.

Live-in Home Care

Our care workers are registered and ready for placement only after they have gone through our careful recruitment process. We have a solid base of dedicated and committed live in carers who come from a variety of backgrounds and have an age range of between 18 and 70 years... Read more

 

 

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