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In order to provide our care services and recruitment & training services, we may need to collect certain information from you and this policy explains when and why we collect your personal information when you engage with us either on our website, over the telephone or in our offices.
To be clear throughout this policy, “we” and “us” mean “My Home Care”. When you are using the My Home Care website or visiting our offices, My Home Care Agency Limited, My Care Agency Limited, My Care Agency Services Limited and My Care Agency Solutions Limited trading as My Home Care is classed as the data controller under the General Data Protection Regulation (“GDPR”).
As a "data controller", below are the details that the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as General Data Protection Regulation (GDPR), says we have to give you:
We may collect, process and store the following data about you:
information you give to us directly via our website www.myhomecareagency.co.uk, email, social media channels and on any telephone calls;
The GDPR regulations on data protection sets several reasons why we may collect, store and process your personal data.
We may store and use your personal information for the purposes of:
We will keep your personal information for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We treat our data in two main categories:
Client, Recruitment & Training Data - after a period of 6 (six) years your transactional data is deleted and/or anonymised. We keep your data for 6 (six) years after you have terminated our care services or have left our company is a working candidate. After 6 (six) years it may be used for business planning purposes only.
Marketing Data - unless we interact with you either online or offline, then after a period of 2 (two) years we will automatically remove you from our marketing database. We regard an 'interaction' as either you reading a marketing email sent by us or engaging and purchasing any of our services or products.
We will appropriately and securely dispose of your personal data when it is no longer required.
The protection of your personal information is paramount to us here at My Home Care and we do everything that we can to ensure it's stored and used safely, securely and for the intended purposes.
At My Home Care we use the following services to store and protect your information:
We monitor and check our data security systems to minimise any misuse or identify vulnerabilities and attacks.
You can stop receiving communications from us in a number of ways:
Please note that should you request not to receive communications from us this may take a short period while our systems are updated and you may still receive communications in this short period. We anticipate these short periods not being longer then 2 (two) weeks for email and 8 (eight) weeks for post.
Requests to access/change your personal data that we hold on you will be assessed on a case by case basis. We will do our best to deal with your request within 8 (eight) weeks of receiving your request depending on our legal and contractual obligations and our genuine business interest in engaging with you initially.
We will ask you to identify yourself so that we can verify you before dealing with any such requests so we can ensure the confidentiality of your data. Should there be a third party acting in your behalf we will ask you if you have given them permission to act on your behalf first.
So that we can provide you with our services we will share your information with the 3rd parties who form an integral part in the operation of our services and systems and who help us deliver the services to you (as is necessary for our legitimate business interests or as you have consented thereto).
Under GDPR you have the right to:
require that we delete your personal information;
These rights may also be limited by data protection legislation and we may be entitled to refuse these requests where exceptions apply.
You may make a complaint to the Information Commissioner if you are dissatisfied with the way in which we collect, store and process your personal data. Find more information at www.ico.org.uk or you can call them on 0303 123 1113.
12. EU Cookie Law
A cookie is a small amount of data, often including a unique identifier, sent to the browser of your computer or mobile phone (referred to here as a "device") from a website's computer. It is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it. To protect your privacy, your browser only permits a website to access the cookies it has already sent to you, and not the cookies sent to you by other websites. Many websites do this whenever a user visits them to track online traffic flows.
On the My Care Agency website, our cookies record information about your online preferences so we can tailor the site to your interests. You can set your device’s preferences to accept all cookies, notify you when a cookie is issued, or not receive cookies at all. Selecting the last option means you will not receive certain personalised features, which may result in you being unable to take full advantage of all the website's features. Each browser is different, so please check the "Help" menu of your browser to learn how to change your cookie preferences.
Information supplied by cookies can help us analyse the profile of our visitors, which helps us provide you with a better user experience. For example, if on a previous visit you went to our marketing pages, we might find this out from your cookie and highlight marketing information on subsequent visits.
Please note that during your visits to our website you may notice some cookies which are unrelated to us. When you visit a page with content embedded from, for example YouTube, you may be presented with cookies from these websites. We do not control the dissemination of these cookies. You should check the third party websites for more information about these.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this for a wide variety of browsers. You will also find details on how to clear cookies from your computer as well as more general information about cookies. For information on how to do this on your mobile phone’s browser, you will need to refer to your handset manual.
Please be aware that restricting cookies may impact on the functionality of this website.
The use of this website is subject to the following terms and conditions. By simply using the website you agree and are deemed to agree to and accept:
The copyright, text and all other rights in all the material on this website are owned by My Home Care Agency Limited (registered number 09423556) or let it be known that the material is included within the permission of the rights owner. As a visitor to this website, you may copy material on this site for your own private purposes, however no copying, adapting or transmitting for any purpose other than your own private use is permitted.
The Information on this Site
Although we make every effort to ensure that the information on this website is accurate and complete, we do not accept any liability arising from any inaccuracy or omission in the information offered on this website. We recommend that you verify the accuracy of any information on this website before relying on it.
Other website links
On this website you may have access to links to other websites which we hope you will find beneficial. My Home Care Agency Limited does not accept any responsibility or liability for the content of those linked websites, the owners of which do not necessarily have any relationship, commercial or otherwise, with My Home Care Agency Limited.
Copyright 2017 My Home Care Agency Limited. All rights reserved.
The reproduction of this website, whether in whole or in part, in any form or medium without the express written permission from My Home Care Agency Limited is prohibited. The use of this website is subject to our legal terms and your privacy is protected in accordance with our privacy statement.
Our fees are set based on your assessment and the complexity of the care required. Our Registered Manager will help with an assessment and give you a recommended care plan.
My Home Care Agency’s fees are payable weekly either by direct internet transfer or cheque.
Our care workers are registered and ready for placement only after they have gone through our careful recruitment process. We have a solid base of dedicated and committed live in carers who come from a variety of backgrounds and have an age range of between 18 and 70 years... Read more